FAQ

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Artwork

Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

Payment

What type of payments do you accept?
We accept cheques, Debit, Visa and Mastercard.

When do you charge my credit card? Do you require pre-payment?
We require a 50% deposit on all orders. This can be made by credit card or cheque. If you would like to pay via your credit card, please click here for a Credit Card Authorizarion Form. The remaining 50% is due upon receipt of the final product.

General Ordering Information

PLEASE NOTE:

Any prices in this website are subject to change without notice. Any changes made to an order after it’s received at factory must be confirmed in writing, fax or email. Photographs in this catalog may not show true color or texture of products due to printing process. Maximum Imprint Area will be used unless otherwise specified on purchase order or noted on art work instructions.

What if I receive more or less than I ordered?
All orders are subject to overruns or underruns of 5 – 7% and will be billed accordingly. Orders specifying exact quantities are not available.

What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

If I reorder an item will I pay set-up charges again?
Yes! But it is a reduced service fee as there are still setup charges but we can typically reuse the plate or screens used previously so the fee can be 10-30% less then the original fee. Once we’ve done your logo in a digitized format for embroidery though, we don’t charge you a new tape or digitizing charge to embroider any other item with the same size of logo!

Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Do you charge sales tax?
We collect harmonized sales tax (HST) on all orders.

LIABILITY LIMITATION:

In the event of a defect in material or workmanship, Morpheus Graphics & Printing Solutions Inc. will replace the goods, F.O.B. point of shipment or refund the purchase price for the merchandise at Morpheus Graphics & Printing Solutions Inc.’s sole discretion, provided that a written claim is received within 15 days from the shipment date. Morpheus Graphics & Printing Solutions Inc.’s liability shall not in any event exceed the cost of furnishing a replacement for the defective product.

Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 250-493-4775 as additional discounts are available.

COPYRIGHT/TRADEMARK LAWS:

Morpheus Graphics & Printing Solutions Inc. assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Morpheus Graphics & Printing Solutions Inc. responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

DISCLAIMER POLICY:

100% Cotton fabric colors are not guaranteed to be colorfast. Due to variances of materials and other circumstances beyond our control, Morpheus Graphics & Printing Solutions Inc. cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations of 1⁄2″. Morpheus Graphics & Printing Solutions Inc. is not liable for delays due to acts of God, material shortages, shipping or customs interventions.

CANCELLATION CHARGES:

Orders cancelled during production will be charged for the work completed at the time of cancellation.

ARTWORK REQUIREMENTS

The quality of your imprint depends upon the quality of artwork supplied to us! All orders requiring artwork must be sent in as Black and White CAMERA READY art. Artwork can be submitted via E-Mail or by Mail, CD, or Portable USB Device. We are on a Macintosh based platform, however, whether you are Mac or PC based, we are able to accept your graphic files if you meet the requirements listed. To avoid delays and art charges please supply CLEAN CAMERA READY artwork.

NOTE: OUR DELIVERY SCHEDULE MAY DEPEND ON THE QUALITY OF THE ARTWORK SUBMITTED.

Artwork can be accepted from the following programs:

Adobe Illustrator – CS4 or later
Photoshop CS4 or later – All EPS or TIFF files (scanned or created) must be INITIALLY SCANNED from CAMERA READY artwork at 600 dpi or higher, 100% of final size or larger.
InDesign CS4 or later
Microsoft Publisher files will be accepted but not guaranteed for printing as the fonts and images can shift during conversion. We will convert the file to a pdf for final approval before printing which will incur a $10 handling fee.

Please Note: Vector Art created in Adobe Illustrator is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail. There is a fee for logos in jpg format to be converted into vector EPS format if not supplied. The fee can range from $25-$75 depending on complexity. Don’t hesitate to email your logo for a quote. The vector EPS allows us to reduce and enlarge your logo without losing quality.

If scanned images are used with artwork, they MUST be sent as a separate file scanned at 600 dpi or higher.

EMBROIDERY: For digitized files, save as Tajima format with color sequencing.

ALL FONTS MUST BE CONVERTED TO OUTLINES, CURVES OR PATHS.

COMPRESSION: Please use Stuffit or Zip.

WE DO NOT ACCEPT: Gif files, Page layout files such as Quark or Pagemaker, Photocopies or PMT’s of photocopies, business cards, letterheads, fax transmissions, etc.

E-MAIL ART ONLY TO: morpheusgraphics@shaw.ca
When sending your artwork via E-Mail it is very important that you include the following information. In the Subject Area:

PO# & Customer Service Representative (If Known).
Company Name, Your Name, Phone Number
Item to be imprinted
Name of Program Used to Create Art

PLEASE FAX OR MAIL your PURCHASE ORDER and a HARD COPY OF THE ARTWORK for VERIFICATION to your Customer Service Representative!

Please Note: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

Notes about our site

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

FORCE MAJEURE: MORPHEUS GRAPHICS & PRINTING SOLUTIONS INC. CANNOT BE HELD RESPONSIBLE FOR FAILURE TO FULFILL A DELIVERY COMMITMENT AS A RESULT OF SITUATIONS BEYOND OUR REASONABLE CONTROL. THIS INCLUDES, BUT IS NOT LIMITED TO OCCURRENCES SUCH AS: NATURAL DISASTERS (I.E. HURRICANES, FLOODS), LABOR STRIKES, CONGESTION AT PORTS OF ENTRY, US CUSTOMS / HOMELAND SECURITY HOLDS AND DELAYS, OR FAILURE OF SUBCONTRACTORS TO PERFORM. MORPHEUS GRAPHICS & PRINTING SOLUTIONS INC. WILL PROVIDE WRITTEN DOCUMENTATION IN SUPPORT OF ANY FORCE MAJEURE OR COMMERCIAL IMPRACTICABILITY CONDITION UPON REQUEST.

VEHICLE WRAPS

WHAT IS A VEHICLE WRAP?
Vehicle wrapping is a special process in which your vehicle is literally “wrapped” in printed graphics so that very little of its original paint colour is visible. The graphics are printed onto an adhesive vinyl film which sticks to the surface of your vehicle.

WHAT TYPE OF IMAGES CAN BE PRINTED ONTO A VEHICLE WRAP?
In a word, anything! Your wrap can be designed any way you like, with full colour backgrounds, photographic images, logos, text, whatever you like. You can almost imagine the vehicle wrap being like a billboard or giant printed leaflet applied to your vehicle.

IS THE PRINTED VINYL PROTECTED?
Yes – every wrap print is fully laminated with a purpose-made clear laminate film so that the actual printed surface is never exposed to the elements. This ensures long life and good performance, and offers resistance to scratches and extra protection from the sun’s UV rays.

HOW IS A VEHICLE WRAP DIFFERENT TO PAINTING?
Paint tends to be permanent, whereas wrapping isn’t. In fact wrapping offers your vehicle’s painted surface a protective layer which preserves your paint. It’s also possible to strip the wrap off and change it without expensive resprays.

CAN YOU SEE JOINS IN THE WRAP?
Yes, sometimes. It really depends on the job and the size of the coverage, as well as the complex shapes we are trying to wrap. Vehicle wrapping can offer truly stunning and beautiful results but you do need to remember than we are covering your vehicle in big stickers, not painting it! It is sometimes necessary to make joins in the work although from a realistic viewing distance they are hardly visible.

WHAT PREPARATIONS ARE NEEDED?
There are several important preparations before we can start the wrap:

The vehicle must be clean. We always use special preparation chemicals to give the vehicle a thorough clean before application, but we do expect the vehicle to arrive reasonably clean to start with. If your vehicle arrives caked in mud and grime then we may have to charge extra for the additional cleaning work.
Removal of lights. We don’t tend to remove the main lights as we can work with them pretty well, but we do try and remove any protruding lights such as side indicators and reflectors if possible.
Removal of badges and number plates. Badges and number plates almost always come off. In some cases the removal of badges may damage them; we do our best to look after them but some badges are simply too fragile to remove in tact.
Removal of wing mirrors. It is always best to remove wing mirrors before a wrap as these can be a major obstacle to good wrapping. Please note that some vehicle types have mirrors which are difficult to remove (they may require specialist knowledge or tools) so we always recommend you get the mirrors removed by a qualified mechanic prior to bringing the vehicle to us. Your mechanic will also replace them afterwards.

DOES VEHICLE WRAPPING HARM THE VEHICLE SURFACE?
No. The wrap acts as a barrier and protects the paintwork from chips, scratches, sun fading, acid rain, and much more. In fact rather than harm the paint it actually preserves it so that when you do finally strip the vehicle, the paint will still be in near-perfect condition, which can increase the value of the vehicle at trading-in time. If your vehicle has had a paint respray or poor quality paint prior to the wrap then we cannot guarantee the same conclusion.

IS A WRAP DIFFICULT TO CARE FOR?
Not at all – Mild soap and water is all you need to wash it down.

HOW OFTEN SHOULD I CLEAN THE WRAP?
Every time it starts getting dirty! It is essential that you keep the wrap clean as road grit and wear and tear can degrade the performance of the wrap.

CAN WRAPPED CARS BE CLEANED WITH HIGH PRESSURE JET WASHERS?
We do not recommend this. High pressure jet washing can force the edges of the wrap to lift and once that happens, the problem only ever gets worse.

HOW IS THE DESIGN PROCESS HANDLED?
Often the client doesn’t know what he or she wants the wrap to look like. We not only print, laminate, and fit the wrap, we can also design it for you. There are an awful lot of very good graphic designers around, but designing for a vehicle wrap is best left to the experts who understand the particular challenges and intricacies of the process such as vehicle bodywork grooves and handles, all things which regular graphic designers may not be aware of when they design. It has been known for a professional designer to submit a design for wrapping which looked terrific on paper, but which then had to be pulled apart because it was unworkable in practice.

I WANT TO USE MY OWN CHOICE OF GRAPHIC DESIGNER – IS THIS POSSIBLE?
Yes. It is always advisable to put your graphic designer in touch with us so that we can communicate and advise your designer on how best to produce a workable design. We won’t interfere with the creative process, but we really should keep an eye on the practicality issues throughout.

HOW LONG DOES IT TAKE TO WRAP A VEHICLE?
A vehicle wrap is an investment in your business and should not be rushed! You need to timetable your deadline properly so that you get the perfect job in a realistic timely fashion. The design process is usually resolved in a week or so, then there is 2 – 3 days for printing and laminating all the graphics. The actual fitting is a slow, careful process which can take 2 – 5 days depending on the size and complexity of the vehicle.

ARE WINDOWS WRAPPED?
The answer to this is up to you. We can use a special perforated film for the windows

HOW LONG DO WRAPS LAST?
Most commercial vehicles are on three year lease terms and so the wraps are designed to last beyond the full three years of your vehicle lease. However, if you own the vehicle then you can reasonably expect your wrap to last at least 5 years (and possibly longer) before it will need removing.

CAN WRAPS BE CHANGED?
Yes. We can change either the entire wrap by stripping the old one off and applying a new one or we can remove sections of the wrap to reflect small changes in your advertising.

WHAT HAPPENS IF THE VEHICLE IS IN AN ACCIDENT?
Generally, after the vehicle has been repaired, we can print and wrap just the section you need rather than doing the whole job again.

DO VEHICLE WRAPS COST A LOT OF MONEY?
The answer to this question really depends on how you view your wrap. Compared to traditional vehicle graphics (for example, a van with a logo on the side and a phone number on the doors) wrapping is a much more expensive option. However, you need to understand that wrapping is a completely different technique to standard vehicle graphics and the work the vehicle does is much more effective as a means of mobile advertising. Compared to other forms of advertising, wrapping is actually one of the most cost-effective methods you can spend your money on. Wraps offer the most exposure for the least amount of money. One estimate suggests that if you live and work in a city of around 50,000 people, your vehicle wrap will achieve over 8 million impressions. Compared to directory advertising, TV or radio, or printed advertising, wrapping costs less per-impression by a long shot and yet will be your biggest, brightest, most visible advert. It is becoming widely recognized as the best value advertising possible.

FAQ